Reference

Open the legal rules for Indonesia

Our legal page sets the rules for account access, data use, and support checks for Indonesia, so you know what applies before you open your account.

Indonesia accessData useDevice checksDANA OVO GoPay QRIS
bola442 Open the legal rules for Indonesia
CONTACT CHANNELS

Switch to the right contact path

Legal questions are handled through live chat and WhatsApp from 09:00-22:00 WIB, while email stays open for written requests at any hour. That gives you a clean path for access checks, record corrections, or consent updates without repeating your case from scratch. If you change device mid-thread, we keep the ticket attached to your account so the handoff stays readable on phone and desktop.

Team online

Live chat

Use live chat from 09:00-22:00 WIB when you need a quick legal answer, a record check, or help matching a payment reference to your account. The thread stays attached to your case, so you do not repeat details.

WhatsApp

WhatsApp works well if you need to send screenshots, a payment timestamp, or a device note from Android or iPhone. We use it for account-law questions that are easier to solve in a short message.

Email

Email is the right path for written requests such as data copies, corrections, or account closure follow-up. It gives you a clear trail, and we answer with the same account details you used on the site.

DATA AND ACCESS

Browse how we handle your data

Our handling of legal data is built around the trail your account creates, not extra collection.

Data use

We use the details you submit for registration, login checks, and payment matching only for account handling, access control, and dispute work. We do not ask for extra fields unless the request needs verification.

Cookie state

Cookies keep your session signed in, remember language, and preserve form state when you move between phone and desktop. If you clear them, you may need to log in again and confirm the device.

Login checks

We compare unusual logins with device signals and recent account history to spot takeovers or shared access. That helps us protect your account while keeping the normal path simple on Android, iPhone, and browser.

Record retention

We keep support threads, payment references, and change requests only as long as needed for account care, tax handling, and dispute resolution. After that, we remove or archive them under our retention rules.

Change requests

If you want a correction, access copy, or removal request, contact us through the channels on this page and send the phone number or email on file. That lets us verify the right profile quickly.

Payment trace

For DANA, OVO, GoPay, or QRIS checks, include the timestamp and reference number from the wallet screen. We use those details to match the ledger entry with your account and answer faster.

Browse common legal questions

These questions cover the legal points you are most likely to check before opening an account: who can access the site, what data we keep, how cookies work, and where to send a correction request. If your situation needs a written answer, use the same contact path listed here and include the phone number or email on the account so we can verify it quickly.

It covers access rules, data use, cookie handling, support channels, and how we keep records for legal requests. If you need the same answer in writing, use the contact path listed here.

Access depends on local law and is available only where local law permits. If the rules in your area do not allow it, we do not open the account flow there.

We keep the details you submit for registration, login checks, and payment matching, plus the support thread tied to your case. We only ask for extra data when the request needs verification.

Cookies keep your session signed in, remember language, and preserve form state when you move from phone to desktop. If you clear them, you may need to log in again and confirm the device.

Send a correction request through live chat, WhatsApp, or email and include the phone number or email on file. For payment-related legal checks, add the DANA, OVO, GoPay, or QRIS reference.

We keep records only as long as needed for account care, tax handling, and dispute resolution, then archive or remove them under our retention rules. If you want a copy, ask through support.

Use live chat first if you need the fastest legal answer, especially for access checks or device changes. WhatsApp is useful for screenshots, while email works best for requests that need a written trail.